Terms & Conditions
This Agreement contains the complete terms and conditions that apply to the purchase of the products described on this site. As used in this Agreement "SIS" means State Industrial Solutions, Inc, "PRODUCT(S)" means the product(s) described on this site and listed on the order form, and "BUYER" means the person ordering the PRODUCT(S).
These terms and conditions are applicable for PRODUCT(S) you purchase today through this site (eStore). Please carefully review these terms and conditions before purchase.
These terms and conditions apply to all SIS business transactions conducted via this eStore. To the extent these terms and conditions of sale differ from those outlined in other agreements with SIS.
Purchases on the eStore
Purchases on the online store may be made by credit card only and only via online entry. Terms of payment are governed by the customer's agreement with the applicable credit card issuer.
PRODUCT(S) may be added or removed from the eStore at any time without advance notice. The offer of PRODUCT(S) for online sale in no way commits SIS to continue to offer the same item(s) or format for sale in the future.
Products for Buyer Use or Consumption Only
This eStore provides a BUYER with convenient on-line access to small quantities of a variety of PRODUCTS. It is intended that BUYER is purchasing PRODUCT(S) for its own evaluation, use or consumption only. BUYER may not resell, distribute or transfer as part of commercial activity the PRODUCT(S) purchased on the eStore to any third party. The PRODUCT(S) offered through the eStore are intended for sale and use in the 48 contiguous United States only.
SIS Right To Limit Quantities Or Decline Sale
SIS reserves the right to limit sale or quantities of PRODUCT(S) available through the eStore. SIS reserves the right to exercise its discretion to decline sale of any PRODUCT(S), to a prospective purchaser. If SIS rejects the order, then SIS will notify the BUYER the order has been rejected.
Because SIS does business across the entire US, we are required to collect sales tax based on the purchase address. At this time, we cannot provide a method to handle tax-free sales.
PRODUCT(S) may be ordered from and for use in the 48 contiguous United States only. PRODUCT(S) purchased on the eStore will be delivered via UPS Ground or LTL ground freight. Orders will have a standard charge added to them, depending on the total price of PRODUCT(S) ordered.
Over/Under Shipping Policy
For make-to-order/custom size items, it is SIS's policy to consider an order complete if SIS ships a quantity that is within 10% of the original quantity ordered.
Return of Merchandise:
- In order to determine allowable return good eligibility, the timing of the eligibility is calculated between the SIS Ship Date and the Return Date. SIS Ship Date is the date the PRODUCT(S) shipped from SIS to the customer. Return Date is the date the PRODUCT(S) is physically received by SIS or a 3M authorized agency.
- Return of merchandise will be considered based on the reason for the return and the conditions below:
- All returns must be pre-authorized by SIS. To obtain Return of Merchandise authorization call Customer Support at 704-597-0536 or email at firstname.lastname@example.org.
- Only PRODUCT(S) in original containers and in salable condition, will be considered for return. SIS reserves the right to judge salability. The shelf life of adhesive products will determine salability. PRODUCT(S) received in unsaleable condition, in SIS's sole determination, will be destroyed with no credit issued.
- Postage paid labels will be supplied for Authorized returns where SIS is responsible paying freight costs.
- Credit will be issued by the SIS CSR upon SIS's receipt of authorized goods being returned in salable condition. A credit will be issued based on invoice value at the time of purchase, net of and terms allowed.
Reason For Return:
Credit Issued and Fees Assigned:
SIS Errors / Quality Issues / Shipping Issues
A. SIS Error
100% Credit. Freight Paid by SIS
B. Product Quality Failure
100% credit, through complaint handling system, will be issued upon receipt of PRODUCT(S) if CSR is notified within 14 days of SIS ship date. Freight paid by SIS.
C. Damaged Material
100% credit or replacement of damaged PRODUCT(S) if CSR is notified within 14 days of SIS ship date. Freight paid by SIS.
D. Shipping Shortages
100% credit or replacement of missing PRODUCT(S), with proof of delivery to the CSR within 30 days after SIS ship date if CSR is notified within 14 days of SIS ship date. Note the Over/Under Shipping Policy.
E. Shipping Overages Returns
100% credit of returned PRODUCT(S) will be issued if CSR is notified within 14 days of SIS ship date. Freight paid by SIS. Note the Over/Under Shipping Policy.
Return of Overstock / Customer Errors
F. Standard Stock Returns – Inventory Returned within 2 weeks (14 days) of Shipment date.
100% Credit if CSR is notified within 14 days of SIS ship date. Freight Paid by customer. A copy of the packing list must accompany the returned merchandise.
G. Standard Stock Returns – Inventory returned over 2 weeks (14 days)
Credit will be issued at the sole discretion of SIS. SIS reserves the right to charge a 15% restocking fee for all returns after 14 days of shipment date. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law. A copy of the packing list must accompany the returned merchandise. Freight Paid by customer.
Many factors beyond SIS's control can affect the use and performance of a PRODUCT(S) in a particular application, including the conditions under which the product is used and the time and environmental conditions under which the PRODUCT(S) is expected to perform. Since these factors are uniquely within the BUYER's knowledge and control, it is essential that the BUYER evaluate the PRODUCT(S) to determine whether it is fit for a particular purpose and suitable for the BUYER's method of application.
Warranty and Limited Remedy
The PRODUCT(S) will meet the manufacturer's specifications for PRODUCT(S) at the time of shipment. SIS MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. If a PRODUCT(S) is defective, BUYER's exclusive remedy and SIS's sole obligation shall be, at SIS's option, to replace the PRODUCT(S) or refund the purchase price.
Limitation of Liability
SIS will not be liable for any loss or damage arising from the PRODUCT(S), whether direct, indirect, special, incidental or consequential, regardless of the legal theory asserted, including warranty, contract, negligence or strict liability.
This Agreement constitutes the entire agreement between the parties relating to the subject matter of the Agreement and supersedes all prior agreements, whether written or oral and all other communications between the parties relating to the subject matter of this Agreement.
Modification of Agreement
This Agreement may not be changed except by a written agreement signed by an authorized officer of SIS.
Acceptance of Agreement by BUYER
BUYER accepts the terms and conditions of this Agreement by clicking the "I Accept" option during the checkout process.